Policy

Refund Policy

Refunds depend on Hubtel payment confirmation, order status, product condition, stock availability, and Foxy Cosmetics support review.

Payment verification

Refund requests can only be reviewed after the original Hubtel payment reference, customer details, and order records are confirmed.

Approved refunds

When a refund is approved, processing timelines may depend on Hubtel, the customer's bank, mobile money provider, card issuer, or payment channel used.

Order issues

Refunds may be considered for verified payment errors, unavailable items after payment, duplicate payment cases, or approved return cases.

Delivery fees

Delivery fees are paid on receipt at launch, so online refunds normally apply to product payments only unless Foxy confirms a different delivery arrangement.

Support review

Foxy Cosmetics may request photos, order numbers, payment references, or other details before confirming whether a refund, exchange, replacement, or store credit applies.

Foxy Cosmetics

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